Frequently asked questions
Shipping & Delivery
How long does shipping take?
How long does shipping take?
We ship all orders within 24–48 hours of purchase.
Delivery times vary depending on your location, but most orders arrive within 7 to 15 business days.
You’ll receive a tracking link by email as soon as your order is on its way.
Do you ship worldwide?
Do you ship worldwide?
Yes! We ship to most countries worldwide 🌍.
If your country isn’t available at checkout, feel free to contact us at contact@my-sereniva.com, and we’ll do our best to help.
How can I track my order?
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number.
You can click on that link anytime to follow your package in real time.
What should I do if my package takes longer than expected?
What should I do if my package takes longer than expected?
If your order hasn’t arrived after 15 business days, don’t worry — sometimes customs or local couriers can cause small delays.
Just reach out to us at contact@my-sereniva.com, and our team will investigate immediately.
Payment & Guarantees
Which payment methods do you accept?
Which payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and more.
All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Is my payment information secure?
Absolutely. Our website uses SSL encryption technology and meets PCI-DSS security standards.
Your payment details are never stored or shared — your transaction is completely safe and confidential.